ACCC v Qantas Airways (ghost flights)
civil penalty6 May 2024Penalty $100.00M
Respondent
Qantas Airways Limited
Facts
Qantas continued to sell tickets on more than 8,000 flights it had already cancelled and failed to promptly inform customers of more than 10,000 flight cancellations.
Outcome
Qantas agreed to a $100 million penalty plus $20 million in remediation to affected customers.
Read the source
https://accc.gov.au/media-release/qantas-to-pay-100-million-penalty-and-20-million-in-remediationRules Mate links to the regulator's own publication. We do not republish full decision text. Always verify the latest status against the source before acting.