ACCC v Qantas (ghost flights)
civil penalty6 May 2024Penalty $100.00M
Respondent
Qantas Airways Limited
Facts
ACCC alleged Qantas sold tickets for cancelled flights ('ghost flights') + delayed advising 86,000+ customers.
Outcome
$100M civil penalty + $20M consumer remediation. Settlement May 2024.
Read the source
https://accc.gov.au/media-release/Rules Mate links to the regulator's own publication. We do not republish full decision text. Always verify the latest status against the source before acting.