Customer Service Guarantee (CSG)
Standard telephone service providers face CSG financial penalties for missed connection + repair timeframes.
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Who must comply
Standard telephone service providers + carriers.
What triggers it
Connection request + fault notification.
When due
Per CSG standard timeframes.
Evidence required
Connection + repair records + customer remediation.
Max penalty
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Summary
Telecommunications (Customer Service Guarantee) Standard 2011. Specifies connection + fault repair maximum timeframes by area + density. Financial penalties payable to customer for missed timeframes.
Enforced by
Source legislation
Topics
telecommunicationsconsumer-protection
Source: https://acma.gov.au/customer-service-guarantee. Rules Mate is not a law firm. Always verify against the live regulator source before acting.