Comply with Telecommunications Consumer Protections (TCP) Code
Telcos must comply with the binding TCP Code covering credit assessment, billing, complaint handling and unwelcome contact.
Who must comply
Carriage service providers (telcos).
What triggers it
Providing carriage services.
When due
Continuous; complaint handling within prescribed timeframes.
Evidence required
Compliance attestation, complaint register, training records, hardship records.
Max penalty
Civil penalties up to $10M per breach + infringement notices
Summary
The TCP Code (C628:2019, with 2024 update) is a registered industry code under the Telecommunications Act, binding on all CSPs. Covers advertising, credit assessment, contracts, billing, complaint handling, financial hardship, and contact preferences. ACMA enforces; significant penalties for non-compliance.
Enforced by
Source legislation
Industries
Topics
Source: https://acma.gov.au/industry-standards-and-rules. Rules Mate is not a law firm. Always verify against the live regulator source before acting.