Honour consumer guarantees under the Australian Consumer Law
Goods and services supplied to consumers come with automatic statutory guarantees that cannot be excluded.
Who must comply
All businesses supplying goods or services to consumers in Australia.
What triggers it
Supplying goods or services to a consumer.
When due
Ongoing.
Evidence required
Refund/repair/replacement policy, staff training, complaint handling records.
Max penalty
False representations about consumer rights — civil penalties up to $50M / 30% turnover
Summary
Schedule 2 of the Competition and Consumer Act 2010 (the ACL) imposes statutory consumer guarantees on goods and services supplied to consumers (broadly: $100K threshold or for personal/domestic use). Remedies vary by major vs minor failure. Manufacturers face additional guarantees including spare parts and repair facilities for a reasonable time.
Enforced by
Source legislation
Topics
Source: https://accc.gov.au/consumers/buying-products-and-services/consumer-guarantees. Rules Mate is not a law firm. Always verify against the live regulator source before acting.